Client Service Manager

Role – Client Service Manager

Summary

We are looking to recruit a Client Service Manager to provide administrative support to one of our Portfolio Management teams. As a key member of the team, it will be important to communicate well within the team and take the initiative when required.

Location

London

Salary

Competitive with an excellent benefits package

Responsibilities

• Playing a key role in client onboarding, Know Your Client and suitability processes.
• Ensuring client documentation is correctly prepared, completed, scanned and filed.
• Preparing meeting and presentation documents.
• Running valuations for clients on a quarterly basis.
• Ensuring all client verification is up to date and maintained.
• Working with Compliance to ensure that all actions by portfolio managers and administration are carried out within the guidelines and are compliant.
• Liaising with the Client Administration team to ensure all client data is correctly loaded and maintained.
• Liaising with clients and intermediaries to take instructions on the portfolio in respect of third party payments and the receipt of funds.
• Liaising with the Operations Department during the transition of new clients to ensure they have the correct information.
• Instructing payments on behalf of clients once verification checks have been carried out and identity confirmed.

Additional Responsibilities as Assistant to the Portfolio Managers

• Diary Management, travel arrangements and expense claims.
• Correspondence with clients including quarterly valuations.
• Dealing with client queries and telephone calls, taking full messages and preparing the necessary notes for the client file/CRM record.

Skills and Behaviours

• A minimum of 3 A’ Levels (Grades A-C).
• Excellent verbal communication skills.
• Good written communication skills.
• Ability to work to deadlines.
• IT literate (MS Office).
• Organised with attention to detail, such that appropriate customer outcomes are achieved and adequately documented.