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IT Apprentice

London

About James Hambro & Partners

James Hambro & Partners is an independently owned wealth management group established in 2010 by Jamie Hambro and seasoned industry experts. The Hambro name has been closely associated with the investment world for more than 200 years. The founding of James Hambro & Partners (JH&P) in 2010 marked its return to an independently owned partnership. Led by Chairman James Hambro, we created a modern business founded on traditional values and the guiding principles of trust, integrity and service. In 2012, responding to the opportunities and challenges of RDR, we merged with Calkin Pattinson, a well-established and like-minded family-run financial advisory company, now renamed James Hambro & Company. We believe that the merged James Hambro businesses form a compelling offering, bringing together expert portfolio management and financial planning within a single focused enterprise. We look after the needs of individual private clients and their families, financial advisers, trusts, charities and not-for-profit organisations. Our business has been built on personal service, clear communication and strong investment performance. James Hambro & Partners currently has over £7.5 billion of assets under management. Our head office is in Pall Mall London. We opened an office in Leeds in January 2020, an office in Edinburgh in February 2021 and an office in Bristol in May 2023.

 

Role:

IT Apprentice

Location:

London

Department:

IT

Reporting to:

Senior IT Manager

Salary:

Competitive apprenticeship salary

Contract:

Apprentice 18-month Contract

Summary:

JH&P office is seeking an IT Apprentice to join our IT Team in the London Office. JH&P was founded on a fundamentally different philosophy to other wealth managers, specifically on the principle of being prepared to go beyond, above and beyond.   The IT Apprentice will play a pivotal role in ensuring the highest standard of service delivery for our employees, offices and clients by supporting the company’s IT infrastructure. The IT Apprentice will provide first-line technical support, assist in maintaining IT systems and infrastructure, and participate in implementing new technologies. This role offers exposure to a wide range of IT activities, from troubleshooting hardware and software issues to supporting network and security operations. The IT Apprentice will provide first-line technical support, assist in maintaining IT systems and infrastructure, and participate in implementing new technologies. The IT Apprentice will undertake a structured apprenticeship programme, combining classroom-based learning with on-the-job training. You will receive one-to-one mentoring, access to online courses, and regular feedback to support your development. The apprenticeship is designed to equip you with the technical and professional skills necessary to progress within the company and the wider IT industry. The ideal candidate will have a genuine interest in technology, a passion for client service and be eager to launch their career in IT.  

Responsibilities:

  • Assist in providing first-line IT support to employees, resolving technical issues both remotely and at the desk.
  • Set up, configure, and maintain computers, mobile devices, printers, and other hardware.
  • Install and update software applications, ensuring compliance with company policies and licensing requirements. Learn and test company software application integration into our secure desktops.
  • Monitor and maintain network infrastructure, including Wi-Fi, switches, and cabling.
  • Support the IT team in managing data and IT security measures, including antivirus and patch management.
  • Arrange Hardware repairs and replacement and help maintain inventory of IT equipment.
  • Participate in scheduled backups and disaster recovery procedures.
  • Assist in onboarding and offboarding employees, including account setup, equipment allocation, and access rights management.
  • Arrange deliveries and collections of IT equipment to and from remote working staff.
  • Stay up to date with the latest technology trends and best practices in IT support and security.
  • Participate in training sessions and workshops as part of the apprenticeship programme.
  • Ensure compliance with internal policies and procedures, GDPR and other relevant data protection regulations.
  • Deliver excellent customer service, responding promptly and professionally to all IT queries.

Qualifications, Skills & Experience

  • GCSEs (or equivalent) in English and Mathematics at grade C/4 or above.
  • Genuine interest in technology and IT systems.
  • Strong communication skills.
  • Positive attitude and commitment to personal and professional growth.
  • Organised, reliable, and able to prioritise tasks effectively.

Apply now