Client Portal FAQs

What is an Account Group?

A group brings together several related accounts under one heading. For example, you might want to create separate groups for your personal and your business investments, or for different members of your family.

You can include accounts in more than one group, if you want to. You could do this to give you different perspectives on how your investments are organised – for example, you could have a group showing all your family investments, and then individual groups for children and parents.

What is an Account?

An individual investment portfolio. You can have several different accounts covering different strategies, or assets depending on how you choose to organise your investments.

What is an Account Group Name?

This name will be displayed on your account page. Your main group(s) will have your name and show all your accounts. You can choose the names of other groups yourself to help you organise your investments.

What is an Account Group Description?

A short description of the group to help you remember what the group is for. This can be seen on the Manage Account Groups page.

How do I see how much my investments are worth today?

An overview of the Total Market Value for all the accounts you have access to can be found on the dashboard and within the Accounts page. For a more detailed breakdown of an account or group, go to Holdings, Detailed Valuation.

How do I see the which accounts are included in a group?

The Accounts page displays all of your account groups, and the associated accounts can be found beneath each group name.

How do I create a new group?

Open the menu bar and go to the Manage Groups page which can be found under ‘More’. Select ‘+ New Account Group’. Please see pages 8 & 9 in our Client Portal User Guide (you can download this on the link at the top of this page) for further instructions. For further assistance please scroll down to watch our 'Creating an Account Group' video guide.

How do I add an account to an existing group which I have created?

Please see instructions on pages 9 & 10 in our Client Portal User Guide (you can download this on the link at the top of this page) which takes you through the relevant steps. For further assistance please scroll down to watch our 'Creating an Account Group' video guide.

How do I see the individual securities held in a group or an account?

Navigate to the Holdings page within the menu bar and select the Account or Account Group from the account selector. The Detailed Valuation tab will show you all the individual securities you hold grouped by asset class and Industry, along with their most up- to-date valuation.

How do I find my most recent transactions?

Navigate to the Transactions page via the menu bar and select the account or account group you wish to view via the account selector. By default, the page will display the most recent transactions within the last 3 Months.

Why does the ‘As of’ date show as the previous days date?

Valuations are run at the end of the last business day; the ‘As of’ date reflects this.

Why is the ‘As of’ date on the performance page different?

The performance ‘As of’ date will display the previous month end date that performance information has been generated for.

Why doesn’t the portal update over the weekend?

Valuations are run at the end of the last business day.
Exchanges are typically closed over the weekend and fresh valuations aren’t available.

Is my data safe?

We take the security of your personal data very seriously and we use appropriate technologies and procedures to protect your personal information. We employ specialist data and cyber security consultants to advise us on appropriate data security policies, technologies and staff training programmes.

We ensure safe processing by operating and maintaining physical, electronic and procedural safeguards to guard your personal information and we restrict access only to authorised personnel. We have extensive controls and mechanisms in place designed to detect, respond and recover in case of adverse events that may arise. The effectiveness of these safeguards is periodically tested.

Who can access my portal?

Only you and the people you allow can access your portal. Staff who service your accounts can view your portal if necessary, i.e. to help answer any data queries, however they will not be able to change/edit any information.

Can my portfolio manager access my portal?

Only you can access your portal, however it is possible for your Portfolio Manager to view your account through our internal system. This will help your portfolio manager to answer any questions or concerns you may have regarding your portal.

What should I do if I have forgotten my password?

On the Sign In page, click ‘Forgot Password’ and follow the next steps. Please note, if an incorrect username is entered which is not set up on the portal, then a fictitious email address will appear. Enter the security token and answer your security question. You will then be able to set a new password which must be a minimum length of 10 characters. For further assistance please scroll down to watch our 'Resetting your Password' video guide.

What should I do if I have forgotten my security questions?

If you have forgotten the answers to your security questions when trying to login, please reach out to your Client Service Manager who will be able to reset your account.

How do I change my password?

If you wish to change your password or security questions once you have logged in, you can do this at any point via the Profile & Settings page, which can be found in the menu bar under ‘More’. For further assistance please scroll down to watch our 'How to Customise my JH&P Client Portal' video guide.

How do I export data?

To download and export data, click the ‘Export’ button which can be found across various pages. Depending on your settings or browser this will automatically open in Microsoft Excel or save to your Downloads folder as an xlsx file. Please note that data can only be exported into excel within the web version of the portal. For further assistance please scroll down to watch our 'How to Customise my JH&P Client Portal' video guide.

What is portal currency?

Portal currency is the currency in which the Total Market Values within the top banners across screens are displayed, including the Total JH&P investments on the Home page. The values within the Market Value Over time page are also driven by the Portal currency, which can be found and amended within your Profile & Settings page.

How can I see the yield of each holding?

Within the Holdings Detailed Valuation screen, Yield can be added into the data table via the Edit Columns button. Ensure this field is ticked and click Save.

Why can’t I see the additional fields which I have selected in edit columns?

Please ensure that you have clicked the Save button after selecting the fields you wish to see. Depending on your screen size and resolution, if the number of fields selected exceed the size of the table, then these will move into an ellipsis. Please click on the three dots to view the additional data or remove other fields by unticking them from within ‘Edit Columns’ and clicking ‘Save’ until the desired view is achieved.

How far back can I view my data on the portal?

You can now view historic holdings and transactions to January 2018. This also allows you to view the Market Value Over Time and Fund Look Through information for an account or group at any historical period between then and now. Please note, all values are displayed using the information available at the time the report is produced.

Slight differences can occur with previous reports if adjustments are required, for instance to reflect dividend payments declared but not paid at the relevant date.

Why are certain values in brackets?

These represent a minus value.

Why is the market value on the top 10 holdings page different?

The Top 10 page is designed to purely show the top 10 securities held within an account or account group and excludes cash. Therefore, you may see a slight discrepancy between the total market value figure compared to other pages. Please note that the Top 10 table within the Fund Composition screen works in the same way and also excludes cash.

Why can’t I view performance on an account group which I have created?

Performance is stored against your pre-defined account groups which are created internally at JH&P and reported on within your quarterly valuation. Any additional account groups which you have created within the portal are not supported with audited performance data and therefore will not appear within the account group selector.

How far back can I view my performance data?

Cumulative performance returns are available from inception up until the last month end, as well as other predefined time periods including 5Y, 3Y, 1Y, 3M, and 1M.

How can I see the individual securities held within my holding of the James Hambro Harrier Fund?

The Fund Composition page provides a look through into the underlying securities held within the James Hambro Harrier Funds. These can be seen within the Valuation table beneath the Fund heading. Any additional securities held outside of the fund can be found under ‘Additional Securities’.

Supported browsers

Please note that our portal is compatible with the current and immediately prior major releases of the following browsers: Microsoft Edge, Mozilla Firefox, Google Chrome, and Apple Safari.