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Senior Receptionist & Facilities Manager

London

About James Hambro & Partners

James Hambro & Partners is an independently owned wealth management group established in 2010 by Jamie Hambro and seasoned industry experts. The Hambro name has been closely associated with the investment world for more than 200 years. The founding of James Hambro & Partners (JH&P) in 2010 marked its return to an independently owned partnership. Led by Chairman James Hambro, we created a modern business founded on traditional values and the guiding principles of trust, integrity and service. In 2012, responding to the opportunities and challenges of RDR, we merged with Calkin Pattinson, a well-established and like-minded family-run financial advisory company, now renamed James Hambro & Company. We believe that the merged James Hambro businesses form a compelling offering, bringing together expert portfolio management and financial planning within a single focused enterprise. We look after the needs of individual private clients and their families, financial advisers, trusts, charities and not-for-profit organisations. Our business has been built on personal service, clear communication and strong investment performance. James Hambro & Partners currently has over £7.88 billion of assets under management. Our head office is in Pall Mall London. We opened an office in Leeds in January 2020, an office in Edinburgh in February 2021 and an office in Bristol in May 2023.

 

Role:

Senior Receptionist & Facilities Manager

Location:

London

Department:

Reception

Reporting to:

MLRO, Client Experience

Salary:

Competitive with an excellent benefits package

Summary:

JH&P is seeking an experienced and professional Senior Receptionist & Facilities Manager to join our busy front of house team. JH&P was founded on a fundamentally different philosophy to other wealth managers, specifically on the principle of being prepared to go above and beyond. The Senior Receptionist will play a pivotal role in ensuring the highest standard of client experience, which starts at Reception. This role goes beyond traditional front-of-house duties, incorporating coordination and taking overall responsibility for office facilities, catering and Health & Safety compliance for our London office, whilst also supporting regional offices to ensure their compliance. The successful candidate will have 2+ years’ experience in a receptionist role within a professional environment and will be passionate about delivering a top-notch client experience. Hours of Work: Full-time, Monday to Friday, in shifts of 08:00–16:30 or 09:30–18:00.  

Responsibilities - Senior Receptionist:

  • Serve as the first point of contact for all visitors, clients, and staff, providing a highly professional and welcoming reception service at all times.
  • Manage the reception area to ensure it is always presentable, welcoming, safe, and efficiently run, reflecting JH&P’s culture & values.
  • Answer and direct incoming calls, emails, and face-to-face enquiries warmly and promptly, providing accurate information or redirecting as appropriate.
  • Management of meeting rooms and coordination of room bookings (using Condeco system), whilst considering security and ensuring compliance with building security.
  • Work as a team of two Receptionists to ensure full reception cover.
  • Maintain Reception Manual to ensure processes and contact details are up to date.
  • Assist with the organisation of company events, meetings, and hospitality arrangements, ensuring seamless execution and exceptional experience for attendees.
  • Manage stationary, office and kitchen supplies and inventory, placing orders and managing stock to ensure the smooth operation of the office, kitchen and front-of-house services. Coordinating with Marketing for supply of branded merchandise for clients and client meeting rooms.
  • Coordination of deliveries and post including incoming and outgoing post and couriers.
  • Assisting with ad-hoc administrative tasks as required by the business.

Responsibilities - Facilities:

  • Act as the main point of contact for building and facilities-related issues, responding promptly and effectively to queries and emergencies.
  • Manage allocation of staff lockers and security passes and be main point of contact for access issues.
  • Develop and implement facilities policies and procedures to optimise efficiency and cost-effectiveness, whilst improving our environmental impact.
  • Coordination of contractors including cleaners, repairs, service providers and building contractors.
  • Ensure the business is fully aware of any building projects or weekend works being completed.
  • Assist with any ad-hoc internal office projects (reconfiguration of the space, desk moves etc.)
  • Be the main point of contact for building security, caterers, cleaning, security, employees and security to ensure a high standard of presentation and service, whilst identifying opportunities for cost savings.

Responsibilities - Health & Safety:

  • Develop, implement, and regularly review Health & Safety (H&S) policies, procedures, and risk assessments in accordance with legislative requirements and best practices.
  • Working with the Head of Regional offices to assist with Health & Safety matters.
  • Ensure first aid kits are fully supplied, the accident book is up to date and maintain list of first aiders and fire wardens.
  • Conduct regular risk assessments, audits and weekly inspections of the workplace to identify hazards, assess risks, and ensure compliance with H&S regulations.
  • Deliver H&S induction and ongoing training to all employees, ensuring staff are informed of emergency procedures, safe working practices, and their responsibilities.
  • Coordinate first aid provision, fire safety arrangements, and emergency evacuation drills, maintaining up-to-date records and always ensuring readiness.
  • Serve as the main point of contact for all H&S matters.
  • Conduct Display Screen Equipment (DSE) workstation assessments for employees.

Qualifications, Skills and Behaviours

  • Proven experience in a receptionist role, within a professional environment.
  • First Aid, Fire Marshal, or H&S certifications (or willingness to undertake relevant training).
  • Excellent communication skills, with a welcoming and professional demeanour.
  • Confident IT user, including meeting room management systems (i.e. Condeco) and MS Office.
  • Organised, detail orientated, integrity, reliability and discretion with strong work ethic.
  • Excellent problem-solving skills with the ability to act quickly and calmly.
 

Apply now